Refund policy
Returns & Refunds
We hope you and your little swimmer love your order. If something isn’t quite right, we offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Change of mind or wrong size
To be eligible for a return, items must be in the same condition as when you received them: unworn, unused and unwashed, with any tags still attached and, where applicable, in their original packaging.
Please take particular care when trying on swimwear. For hygiene reasons, any hygiene strips, protective liners or seals supplied with an item must remain intact when trying it on.
To request a return, please contact us at info@comfykidsswim.com before sending anything back. We’ll provide you with the return address and instructions.
For change-of-mind returns, including where the wrong size has been ordered, the customer is responsible for the cost of returning the item to us. We recommend using a tracked postal service, as we cannot be responsible for returned items until they reach us.
Please do not send items back without contacting us first.
Faulty, damaged or incorrect items
Please check your order when it arrives and contact us as soon as possible if an item is faulty, damaged, not as described, or if you have received the wrong item. We’ll work with you to put things right.
Where goods are faulty, damaged, incorrect or not as described, we will cover reasonable return postage costs where a return is required. Nothing in this policy affects your statutory rights.
Exchanges
If you need a different size or product, the quickest option is normally to return the unwanted item and place a new order for the item you would like. This helps make sure the replacement you want doesn’t sell out while your return is on its way to us.
Cancelling an online order
UK consumers generally have a legal right to cancel most online purchases within 14 days of receiving the goods. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
If you exercise this statutory cancellation right, we will refund the price paid for the returned goods and, where required by law, the standard outbound delivery charge. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the cost of our standard delivery service.
You are responsible for the direct cost of returning goods when cancelling because you have changed your mind, unless we tell you otherwise.
Your statutory cancellation rights may not apply to certain goods where a hygiene seal has been broken after delivery, where the relevant legal exemption applies.
Refunds
Once we receive your return, we’ll inspect it and let you know when your refund has been approved.
Approved refunds will be made to your original payment method. We aim to process refunds promptly, although your bank or card provider may take additional time to show the refund in your account.
Where you are exercising your statutory right to cancel, refunds will be made within the timescales required by applicable consumer law.
Questions about a return?
Please contact us at info@comfykidsswim.com and we’ll be happy to help.